Returns & Refunds

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

Faulty, damaged or not as described

If your item arrives faulty or damaged, is significantly different from its description, or doesn't do what it's supposed to, contact us. Depending on the problem, we'll offer a refund, replacement or repair. Please send your order number and, where possible, a photo of the problem so we can sort it out quickly. We won't ask you to pay to return a faulty item.

Items that don't arrive

If your order hasn't arrived well after the estimated delivery time, contact us and we'll track it down, then resend it or refund you if it's lost.

Change of mind

We're happy to accept change-of-mind returns within 30 days of delivery if the item is unused and in its original packaging. You pay the return postage for change-of-mind returns, and we'll refund the item price once we receive it. Please contact us before sending anything back so we can give you the right return address, as returns may need to go to an overseas address.

How refunds are paid

Refunds go back to your original payment method. Once approved, they're usually processed within 5 to 10 business days, though your bank may take longer to show it.