Refund policy
Last updated: 27 October 2026
This policy explains how returns, refunds and replacements work at The Trend Drawer.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights. Our change-of-mind returns are an extra we offer on top of them.
Faulty, damaged or not as described
If an item arrives faulty or damaged, is significantly different from its description, or doesn't do what it should, email thetrenddrawer@gmail.com with your order number and, if possible, a photo or short video. Depending on the problem, we'll offer a refund, replacement or repair.
- You won't pay to return a faulty item, and often we won't need it back.
- Consumer guarantees last for a reasonable time depending on the product and its price. There is no fixed cut-off, so contact us as soon as you notice a problem.
Items that don't arrive
If your order hasn't arrived 5 business days after the latest estimated delivery date shown in our Shipping policy, contact us. We'll track it down and either resend it or give you a full refund, including shipping.
Change-of-mind returns (30 days)
We accept change-of-mind returns within 30 days of delivery if the item:
- is unused, unwashed and in the condition you received it; and
- is in its original packaging, with all parts included.
How to start: email thetrenddrawer@gmail.com with your order number before sending anything back. We'll give you the return address. Returns may need to go to a supplier warehouse, possibly overseas. Items sent without contacting us first may not be accepted.
Return postage: for change-of-mind returns you pay the return postage. Use a tracked service, because we can't refund items that never reach us.
What we can't take back for change of mind. This doesn't affect your rights if an item is faulty.
- Bundles where part of the bundle has been used. Unused bundles must be returned complete.
- Items marked final sale, and gift cards.
Exchanges
Email us within 30 days. If the item is unused, return it under the change-of-mind policy and we'll send the item you'd like instead once it arrives. Alternatively, place a new order straight away and we'll refund the original once it's back. If we sent the wrong item, we'll fix it at no cost.
Refunds
Once we receive and check your return, or approve a claim for a faulty, damaged or missing item, we'll email to confirm. Approved refunds go to your original payment method, usually within 5 to 10 business days, though your bank may take longer to show it.
- Change of mind: we refund the item price. Original shipping charges are not refunded.For hygiene reasons, socks, slippers, earrings and other jewellery that have been worn or used can't be returned for change of mind.
- Faulty, damaged, not as described, wrong item or lost: we refund the item price and any shipping you paid.
Contact
Ryan Schokman trading as The Trend Drawer, ABN 28 256 080 722
Email: thetrenddrawer@gmail.com
Address: 21 Eversleigh Rd, Scarborough QLD 4020, Australia